Effective Date: 26th May, 2024
Welcome to PixelAnchor! We value your business and strive to provide high-quality data consulting and AI solutions. This Refunds and Returns Policy outlines the conditions and procedures for requesting a refund for our consulting and AI services.
1. Overview
PixelAnchor specializes in providing data consulting and AI-driven solutions. As our services are consultative and tailored, we aim to ensure complete satisfaction with our offerings. This policy details the circumstances under which we offer refunds and the process for requesting them.
2. Refund Eligibility
Since our services are consultative and customized, refunds are generally only available under the following conditions:
- Non-Delivery of the Service: If the agreed consulting service is not delivered within the agreed timeframe.
- Major Issues: If the delivered service has significant issues that were not resolved within a reasonable period.
- Not as Described: If the final service is significantly different from what was agreed upon in the project proposal.
3. Refund Process
To initiate a refund, please follow these steps:
- Contact Customer Support: Email us at info@pixelanchor.com within 14 days of the delivery date. Include your project details, the reason for the refund request, and any supporting documentation.
- Review and Response: Our customer support team will review your request and respond within 5 business days. We may ask for additional information to understand the issue better.
- Resolution: If your request meets the eligibility criteria, we will process the refund within 10 business days. Refunds will be issued to the original payment method used during purchase.
4. Conditions for Refunds
- Non-Delivery: If we fail to deliver the agreed consulting service within the agreed timeframe and you have not approved an extension.
- Major Issues: If the service delivered has significant issues that affect its usability and we are unable to fix them within a reasonable timeframe.
- Not as Described: If the service delivered is significantly different from the agreed specifications.
5. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of mind after the service has commenced.
- Requests made after 14 days from the delivery date.
- Minor issues or concerns that do not affect the core functionality or value of the service.
- Failure to provide necessary information or access required to complete the consulting project.
6. Additional Costs
In certain cases, additional costs may apply:
- Transaction Fees: Any payment processing fees incurred during the refund process may be deducted from the refund amount.
- Custom Services: If custom consulting services or additional features were specifically requested and delivered, the cost of these services may be deducted from the refund amount.
7. Customer Support
If you have any questions or need further assistance, please contact our customer support team at:
Email: info@pixelanchor.com
8. Amendments to This Policy
We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about our refund and return procedures.